Return Policy
Return & Exchange Policy
At Miyo, we hope every piece feels just right for your little one. If something isn’t the perfect fit, we’re here to help.
Returns & Exchanges
You may request a return or exchange within 7 days of delivery.
To be eligible, the product must be in saleable condition:
- Unworn, unused and unwashed
- Original tags attached and intact
- Returned in its original packaging, with any accessories or freebies included
- Free from stains, odours, pet hair, or signs of wear
We reserve the right to decline returns that do not pass our quality check on receipt.
How to raise a request
Write to us at support@miyonlinestore.com or call +91 89206 82392 with your order number and, where relevant, a photograph of the item. Our team will confirm your request and arrange a reverse pickup for you.
Exchanges
We offer exchanges for size changes, a different product, or an alternate style, subject to availability. Once approved, our team will arrange the reverse pickup and dispatch the replacement.
Reverse pickup
Reverse pickup is available across serviceable PIN codes in India. In the rare case that pickup is unavailable at your location, we will ask you to courier the item to us and any applicable reimbursement will be confirmed by our support team.
Damaged, defective or incorrect items
Please notify us within 24 hours of delivery at support@miyonlinestore.com with photographs of the item and the packaging. We will arrange a replacement or a full refund.
Refunds
Once the returned item reaches us and passes the quality check, refunds are processed within 5–7 business days to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer to the account details you share with our team.
Items we cannot accept
- Products returned after 7 days from delivery
- Items that are worn, washed, altered or damaged after delivery
- Products returned without original tags or packaging