Return Policy

Return & Exchange Policy

At Miyo, we hope every piece feels just right for your little one. However, if something isn’t the perfect fit, we’re here to help.

Returns & Exchanges

You may request a return or exchange within 7 days of delivery.

To be eligible:

  • Items must be unused and unwashed
  • Original tags must be attached
  • Products must be returned in their original condition and packaging

We reserve the right to decline returns that do not pass our quality check upon receipt.

Exchanges

We offer exchanges for:

  • Size changes
  • Different products
  • Alternate styles (subject to availability)

Once your exchange request is approved, our team will arrange a reverse pickup.

Reverse Pickup

Miyo offers reverse pickup services across eligible serviceable PIN codes in India.

In rare cases where reverse pickup is unavailable, customers may be requested to ship the product to us. Applicable reimbursements, if any, will be communicated by our support team.

Damaged / Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery by email along with clear images of the product and packaging.

Requests raised beyond this period may not be accepted.

Refunds

Once the returned product is received and passes quality inspection, refunds will be processed within 7–15 business days.

Refund Method

  • Prepaid Orders: Refunded to the original payment method
  • Cash on Delivery Orders: Refunded via bank transfer

Please ensure bank details shared are accurate to avoid delays.

Order Cancellation

Orders may be cancelled only before dispatch.

To request a cancellation, please contact us within 12 hours of placing the order via email or phone.

Once an order has been shipped, it cannot be cancelled.

Important Notes

Miyo reserves the right to:

  • Refuse returns that do not meet policy conditions
  • Limit or reject excessive return requests
  • Modify this policy without prior notice

Need Help?

For any questions regarding your order, returns, or exchanges, please contact us:

Email: support@miyokids.com
Phone: +91 98765 43210
Hours: Monday – Saturday, 10 AM – 6 PM IST